Texture Boutique FAQs


Product Information:

Q: Can I die-cut with the Texture Boutique Machine?
A: This machine only embosses Sizzix Textured Impressions Embossing Folders and similar products from competitors. The Texture Boutique Machine does not die-cut.

Q: What is the thickest material suitable for the Texture Boutique Machine?
A: The thickest material that can be embossed with the Texture Boutique Machine is 3mm cardstock. The machine works with paper and cardstock only (no thin metal, balsa wood or plastic sheets).

Q: How many sheets will the Texture Boutique Machine emboss at once?
A: Emboss only one sheet of paper or cardstock at a time.

Q: What if I lose my instruction booklet or none came with the machine?
A: Simple instructions are printed on the enclosed Embossing Pads. Additionally, a copy of the instruction booklet can be obtained from Sizzix Customer Service.

Q: Does it matter which side of the Embossing Pads is facing up?
A: There is no correct position for these pads; they work no matter which side is facing up.

Q: What is the thin plastic Shim for?
A: Use the Shim in your embossing "sandwich" when you are embossing a single sheet of paper. Do not use it when embossing a folded card.

Q: Is the Texture Boutique suitable for small children?
A: Sizzix does not recommend the Texture Boutique Machine for use by children under 14 years. As with all machines that pose a pinch hazard, adult supervision is recommended.

Q: The embossing folders tear through my paper. How do I fix this?
A: Emboss two pieces of paper at a time. One of the sheets will be protected by the other and should emboss without tearing; discard the torn piece.

Q: Does it matter how I insert the Textured Impressions Embossing Folder into the Texture Boutique Machine?
A: To prevent the halves of the embossing folder from sliding side to side, insert the folder (between the Embossing Pads) hinged end first.

Q: What can I do if my Embossing Pads bend or warp with repeated use?
A: Flip your pads regularly so wear and pressure is spread evenly over both pads. Since no cutting is involved, deep cuts or lines are not an issue.

Q: Can I use Texturz Texture Plates in the Texture Boutique Machine?
A: Texturz Texture Plates are too wide to fit through the opening of the Texture Boutique Machine. Texturz Texture Plates are compatible with the BIGkick, Big Shot and Big Shot Pro machines.

Q: Can I use Simple Impressions Embossing Folders in the Texture Boutique Machine?
A: Simple Impressions Embossing Folders are too thin to use in the Texture Boutique Machine. Simple Impressions can be used in the Sidekick, BIGkick, Big Shot and Big Shot Pro machines.

Q: Can I use my Cuttlebug and Quickutz Embossing Folders in my Texture Boutique Machine?
A: Yes, you can use competitors’ embossing folders in the Texture Boutique Machine. The "sandwich" would be assembled the same way as with Textured Impressions Embossing Folders.
 

Shipping Information:

Q: When will I receive my order?
A: Your order will ship within 5–7 business days and will arrive within 7–10 business days from the date your order was placed.

Q: I have a question about my order. Who do I contact?
A: Please call or email Sizzix.com Customer Support and provide us with your order number and name. Sizzix.com Customer Support can be reached toll free at 877-355-4766, Monday through Friday, 6:30 a.m. – 4:00 p.m., PT. Contact us online by using our feedback form.
 

Return Information:

Q: How do I return my product?
A: Returns or exchanges must be initiated within 10 days of receipt of merchandise. Please contact Sizzix.com Customer Support for return authorization or send an online request. Sizzix.com Customer Support can also be reached toll free at 877-355-4766, Monday through Friday, 6:30 a.m. – 4:00 p.m., PT. Contact us online by using our feedback form for return authorization instructions. Include your name, invoice number and reason for the return or exchange. All returned merchandise must be accompanied by a copy of the original invoice or packing slip. Products must be in new, unused, resalable condition with original packaging. Additional charges and/or restocking fees may apply.