Order FAQs

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  1. How do I return my order? Sizzix.com only accepts returns of product that was ordered from Sizzix.com. Products purchased from all other online stores and retailers must be returned at the store where the product was purchased. Returns to Sizzix.com must be ... Read More
  2. What do the order status terms mean? Open - It has been received, and you will receive an email confirmation shortly. In Process - It is being processed, and you will receive email notification when it is shipped. Shipped - It has been shipped, and you will ... Read More
  3. May I place an order with a Sizzix Consumer Support Representative? We recommend you shop online and use our easy and secure order checkout process. If you are experiencing technical difficulties, please contact us via our contact form, here.
  4. I have a question about my order. Who do I contact? Please contact Customer Services via our contact form here, including your Order Number and name.
  5. How do I know if my online order was accepted? First, a printer-friendly Purchase Receipt was displayed in your Web browser at the conclusion of the online ordering process. Next, an email confirmation was sent to the email address you provided during the ... Read More
  6. I’m afraid to use my credit card for online shopping. Is Sizzix a secure website? Sizzix uses a secure server during the process of online checkout and specifically when collecting credit card data ensuring that all information sent to Sizzix during an SSL session is encrypted, protecting against disclosure to third parties.
  7. I cannot add to shopping cart. What should I do? To enhance your shopping experience, Sizzix uses "cookies". Cookies are small text files we place on your computer that are completely secure and can be read by only Sizzix website. Please verify if your browser ... Read More
  8. I need to change or cancel my order. What should I do? PPlease contact Sizzix Customer Service via our online form or telephone, providing us with your Order Number and name. While we cannot guarantee we will be able to cancel your order due to dispatch ... Read More
  9. When can I expect delivery of my order? Please allow 3-7 working days from placing your order for delivery. You should allow 7-10 working days during busy sale periods, such as Mega Sales or Black Friday.
  10. Tracking Your Shipment If you entered your e-mail address during the checkout process, you will be sent an e-mail confirmation automatically on the day your order is shipped. You can also log into your account areas and track shipping on each order placed.

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