Order FAQs

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  1. What is the Sizzix returns policy? If you wish to return an item purchased from sizzix.co.uk, you must contact us and return the item/s within 14 days of receipt of your order. Please reference your Sizzix account name and order number. We will then issue ... Read More
  2. What if my goods are faulty? If you believe your Sizzix product purchased from a retailer is faulty, please contact the retailer directly, providing your proof of purchase and as many details as possible. The warranty is held by the retailer. Faulty goods ... Read More
  3. Why has the pricing changed on the products since I added them to my basket? Should you add an item to your basket that is included in one of our promotions, once the promotion comes to an end the item price will update automatically. Unfortunately, we cannot honor our promotional prices if the promotion ends before you are able to purchase your items.
  4. Why won't my discount code work? There are a couple of reasons why your discount code may not work. Firstly, check that you have copied the code exactly how we have sent it to you, if there are any differences it may not work - this could be as simple as an ... Read More
  5. Can I place an order over the phone? Unfortunately, we are unable to take orders over the phone. We recommend you shop online and use our easy and secure order checkout process. If you are experiencing technical difficulties, please contact us via our contact form.
  6. I've received my order but there are items missing, why is this? If you have received your order but there are items missing this could be because the item missing was out of stock when your order was processed. If your item is out of stock our team will be ... Read More
  7. Can I return any unwanted goods? We understand if there’s some items you don’t want to keep. We’re happy to accept a return providing it is received within 30 days after you received the item. Please provide details of your returns to us and we will ... Read More
  8. Do I have to pay for my return? You are responsible for organising and paying for any return items. We would always recommend a tracked service as we cannot accept any liability for items that go missing
  9. Who can shop on Sizzix.com? Sizzix.com is intended for U.S. visitors. For orders that need to be shipped outside of the United States, except APO/FPO, please visit our Read More
  10. When will my order be shipped? Please allow 7-10 business days once order is placed.

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