Order FAQs

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  1. How are shipping rates calculated? Shipping rates are calculated by weight of order and by location for 48 contigious states. To find out your shipping costs, please proceed to checkout and enter the delivery address. HI, AK, APO/FPO – Shipping rates ... Read More
  2. I recently placed an order for some items, my order hasn’t been shipped and I have noticed that the items are at a lower price in another promotion, can you price match my items? Sadly, we are unable to amend, adjust or price match those of any items on orders that have already been placed. Prices are frozen at the time the order is confirmed, and not when it is shipped and invoiced. Should you wish to receive the newly discounted price you will need to place a new order.
  3. Am I eligible for free shipping? Free shipping is not available as standard. We will only be offering free shipping during specified periods (exclusive of taxes and shipping). When a free shipping promotion is running this will be stated on our newsletters and homepage.The following states are excluded from free shipping HI, AK & APO.
  4. Can I change the shipping address on my order once it has been placed? Sadly, we are unable to change your shipping address once an order has been placed. The shipping charges and taxes have been calculated based on the shipping address provided and cannot be amended.
  5. Shipping Information Free shipping is not available as standard. We will only be offering free shipping during specified periods (exclusive of taxes and shipping). When a free shipping promotion is running this will be stated on our newsletters and homepage. ... Read More
  6. What happens if I don’t receive my order or there is an issue with my order? If there is an issue with your order or you haven’t received it within 14 days of placing your order, please contact the Customer Service Team as soon as ... Read More
  7. Do Sizzix ship to Canada and Latin America? Sizzix.com is only available to mainland US customers. Sadly, we do not ship to Canada or the Latin American regions. This is with the exception of APO/FPO. All APO/FPO shipments are shipped via USPS Priority Mail. Sizzix machines include an additional shipping and handling surcharge that the free shipping offer is not valid toward.
  8. Who will my order be shipped with? All standard UK orders are shipped via Evri (formerly known as Hermes). All standard European orders are shipped via FedEX.
  9. Sizzix Christmas Shipping Christmas Delivery Order before 14th December for Christmas delivery.

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