Articles by tag "my order"

1. What do the order status terms mean?
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   Open - It has been received, and you will receive an email confirmation shortly. In Process - It is being processed, and you will receive email notification when it is shipped. Shipped - It has been shipped, and you will ... Read More
2. May I place an order with a Sizzix Consumer Support Representative?
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   Unfortunately, we are unable to take orders over the phone. We recommend you shop online and use our easy and secure order checkout process. If you are experiencing technical difficulties, please contact us via our contact form, here.
3. I have a question about my order. Who do I contact?
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   Please contact Customer Services via our contact form here, including your Order Number and name.
4. How do I know if my online order was accepted?
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   First, a printer-friendly Purchase Receipt was displayed in your Web browser at the conclusion of the online ordering process. Next, an email confirmation was sent to the email address you provided during the ... Read More
5. When can I expect delivery of my order?
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   Please allow 3-7 working days from placing your order for your order to be dispatched. Delivery is usually 3-5 days after the dispatch date. You should allow 7-10 working days for orders to be dispatched during busy sale periods, such as Mega Sales or Black Friday.
6. Tracking Your Shipment
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   If you entered your e-mail address during the checkout process, you will be sent an e-mail confirmation automatically on the day your order is shipped. You can also log into your account areas and track shipping on each order placed.
7. Can I place an order over the phone?
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   Unfortunately, we are unable to take orders over the phone. We recommend you shop online and use our easy and secure order checkout process. If you are experiencing technical difficulties, please contact us via our contact form.
8. I've received my order but there are items missing, why is this?
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   If you have received your order but there are items missing this could be because the item missing was out of stock when your order was processed. If your item is out of stock our team will be ... Read More
9. Can I return any unwanted goods?
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   We understand if there’s some items you don’t want to keep. We’re happy to accept a return providing it is received within 30 days after you received the item. If you wish to return an item purchased from sizzix.co.uk, ... Read More