Online Ordering FAQs
How long before my order ships?
Please allow 7-10 days once order is placed.
May I place an order with a Sizzix.com Customer Service Representative?
To receive online shopping you must shop online. If you prefer to place your order with a Customer Service Representative, Sizzix.com Customer Service can be reached toll free at 877-355-4766, Monday through Friday, 6:30 a.m. - 4:00 p.m., PT
I have a question about my order. Who do I contact?
Please call or email Sizzix.com Customer Service and provide us with your order number and name. Sizzix.com Customer Service can be reached toll free at 877-355-4766, Monday through Friday, 6:30 a.m. - 4:00 p.m., PT.
I’m afraid to use my credit card for online shopping. Is Sizzix.com a secure website?
Sizzix.com uses a secure server during most of the process of online checkout and specifically when collecting credit card data. We have a valid Secure Site SSL Certificate installed, ensuring that all information sent to Sizzix.com during an SSL session is encrypted, protecting against disclosure to third parties.
How do I know if my online order was accepted?
First, a printer-friendly Purchase Receipt was displayed in your Web browser at the conclusion of the online ordering process. Next, an email confirmation was sent to the email address you provided during the ordering process or when you created your member profile. Please be sure your email address was entered correctly. More
Does Sizzix.com accept gift cards?
Yes. As a security measure, you will need to register your name and billing address with the issuing gift card company before checkout. You must have sufficient funds available on the gift card to cover the entire purchase, as we cannot accept more than one form of payment per order. Here’s how to register your gift card:
I cannot add to shopping cart. What should I do?
To enhance your shopping experience, Sizzix.com uses "cookies". Cookies are small text files we place on your computer that are completely secure and can be read by only Sizzix.com website. Please verify if your browser accepts cookies. If the problem persists, please clear your cookies, and continue shopping.
What is the return or exchange policy for products purchased on Sizzix.com?
Our complete Returns & Exchanges policy is available here.
Where can I find my nearest Sizzix® Authorized Retailer?
To find a Sizzix Authorized Retailer in your area, please check our Store Locator.
Can Canadians order Sizzix® products online?
Unfortunately, we do not process international forms of payment or ship internationally. To find a Sizzix Authorized Retailer in your country of residence, please check our Store Locator.
Can Sizzix.com Ship to a P.O. Box?
No. Sizzix.com ships primarily via UPS Ground. They cannot deliver to a post office box; a physical address must be provided during online checkout.
Can Sizzix.com ship to an APO/FPO address?
Yes. You can select the appropriate APO or FPO location in the “State” field during checkout or when creating your member profile. Then select “United States” in the “Country” field. Shipping and Handling Rates to APO/FPO.
Can I place a wholesale order online at Sizzix.com?
Sorry, no. For information, to set up a wholesale account or to place a wholesale order, please contact Ellison toll free at 800-253-2238, Monday through Friday, 6:30 a.m. - 4:00 p.m., PT.
I'd like to place an order for Sizzix.com products, but I need it shipped outside of the United States. Can you help me?
For orders that need to be shipped outside of the United States, except APO/FPOs, please contact
How can I find out if and when my order shipped?
Please call or email Sizzix.com Customer Service and provide us with your Order Number and name. Sizzix.com Customer Service can be reached toll free at 877-355-4766, Monday through Friday, 6:30 a.m. - 4:00 p.m., PT.
Tracking Your Shipment
If you entered your e-mail address during the checkout process, you will be sent an e-mail confirmation automatically on the day your order is shipped. If you do not receive a tracking number for your shipment, please call or e-mail Sizzix.com Customer Service and provide us with your Sizzix.com Order Number and name to get a tracking number. Customer Service can be reached toll free at 877-355-4766, Monday through Friday, 6:30 a.m. - 4:00 p.m., PT.
I only received part of my online order. What is Sizzix.com's backorder procedure?
The portion of the order that was available was shipped within 2-3 business days and the backordered items will be shipped as soon as they are available. Sizzix.com cannot guarantee when backordered items will become available but we do our best to provide updated information on our website. Your credit card is only charged for items that are shipped plus shipping and handling for the entire order. All backordered items are shipped with no additional shipping and handling charges.
I purchased an item at full price and now would like to exchange it for the same product to get the online special price. Is this possible?
No. We cannot honor the return of an item you purchased at full price in exchange for the same item that is currently being offered as an online shopping special at a lesser price. Additionally, The Sizzix.com Scoop is sent to our subscribers. If you are interested in purchasing items that are not currently "on special" we recommend checking the website for the updated online special prior to placing your order.
The email confirmation of my order looks like gobbledygook!
To comply with rapidly-evolving email standards, Sizzix.com sends order confirmations in efficient HTML formatted email enabling the items purchased to be viewed in columns with the quantities and costs aligned. Modern email clients can accept and display HTML formatted email providing the user has not disabled the function. Please set your email client to accept email in HTML format.
Will any web browser work at Sizzix.com?
We recommend the lastest version Chrome, Firefox, or Internet Explorer. You can download the current versions of either Google Chrome, Mozilla Firefox, or Internet Explorer by clicking on the appropriate icon below:
We also track the link that you followed to our site, typically from a search engine or an affiliate. This allows us to better determine the effectiveness of our search engine listings and promotions.
We are not looking for where YOU as a customer came from but are looking for trends of how people locate our site. This allows us to better direct our marketing efforts. This information is not released to any outside agencies.